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If you don't find the answer here you can contact us at
Doc@jumpinjunie.com
Q:Why do there appear to be two web sites "jumpinjunie" and "junieshomedecorandmore"?
A:Jumpin Junie is the parent of junieshomedecorandmore. We found that Shopping carts and credit card processing require hidden fees. To save our customers money we have elected to have a shopping cart on only the one site for purchases in this case the junieshomedecorandmore site.
Q:My item was just delivered and it is damaged, now what?
A:We are very sorry that this happened. Please take a picture of the damage and of the shipping box. Send us the pictures with any other information about the damage. We will provide you with a return authorization or just send you a replacement depending on your report. The information you provide allows feedback to be given to the warehouse or delivery team for improvement.
Q:I purchased an indoor water feature and it splashes making a mess.
A:We have made the same observation and reasearch shows this to be one of the joys of indoor water features. Anytime the water falls more than a couple of inches it will splash and the droplets will make a wet mess.
Corrective suggestions:
1. Add some rock to the bottom to build it up to reduce the distance the water falls.
2. Put the water feature in a larger container or plate that will catch the splashing.
Q:At checkout there was no place to enter our credit card information, why is that?
A:To save costs and improve security we elected to have credit card purchases done through PayPal. We apologize if this is an inconvenience but the cost savings are passed along to you the customer.
Q:Do you have a wholesale program?
A:Yes we do and if you are interested in making some extra money please contact us for more information.
Q:How do I know if I won the monthly drawing for a gift certificate?
A:We will send you an e-mail notifying you and asking to verify the mailing address for the certificate.
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